Q: Do these masks stop the spread or protect you from Covid-19?
A: No. Our masks do not stop the spread of COVID-19 and will not protect you from it either.
Q: Do you ship to Canada?
A: Yes, but we urge you to purchase through our exclusive Canadian distributor, https://www.oxyflowpro.com/ for ultra fast and free shipping to Canada.
Q: Where’s my order?
A: After you've placed your order with us - We then send out an automated email which contains your order details. Once shipped, a second email with tracking information will be sent.
If you are unable to see this email, we advise you to check your spam folder - as it may be automatically directed there.
If you are still unable to view your order - you can use our live customer service feature on this website for more information and assistance. Or, use our “contact us” form on our website to send us an email and our team will get back to you shortly.
Q: How long will it take to get my order?
STANDARD USPS SHIPPING
A: Estimated delivery time is between 3-5 business days from the time of shipment. You can track your order using the tracking number that is sent via email at the time of your purchase.
UPS 2ND DAY AIR EXPEDITED SHIPPING
A: All UPS 2nd Day Air expedited orders are processed immediately within business hours.
All orders are then processed and prepared with fulfillment. All UPS expedited orders are shipped with UPS 2-Day Air shipping.
Estimated delivery time is between 24-48 business hours from the time of shipment. You can track your order using the tracking number that is sent via email at the time of your purchase.
Please Note: We ship out incoming orders Monday-Friday during business hours. Please have your order in by 11:30 AM EST for same day shipping. All UPS 2nd Day Air orders placed after 11:30 AM EST on Fridays may not be processed/shipped until the following Monday.
UPS NEXT DAY AIR SHIPPING
A: All UPS Next Day Air expedited orders are processed immediately within business hours.
For guaranteed same day shipping, we ask that you place your order by 11:30 AM EST.
Estimated delivery time for UPS Next Day Air orders will be approximately 24 hours from time of shipment.
Please Note: We ship out incoming orders Monday-Friday during business hours. All UPS Next Day Air orders placed after 11:30 AM EST on Fridays may not be processed/shipped until the following Monday.
ACCEPTED METHODS OF PAYMENT
Q: What methods of payment do you accept?
A: We accept the following methods of payment (Listed Below)
Q: What are your masks made out of?
Adjustable/Double Incognito: 90% nylon / 10% spandex **extremely soft!!**
*This also includes our X-Small Sizes (Double/Incognito)*
All of our masks are proudly made in the USA!
Q: What is the size of the mask?
A: Ear to Ear
Adjustable Double Incognito: 9 Inches to 16 Inches
Double Incognito: 12.5 Inches
Incognito: 12.5 inches
Offensive: 11.5 inches
Double X-Small: 9.5 Inches
X-Small: 9.5 inches
Q: Do you offer bulk purchasing options?
A: We do offer bulk purchasing options.
You must purchase 50+ units (Masks) to receive wholesale pricing - Pricing list below.
Incognito: $4.00 Per Unit
Offensive: $4.00 Per Unit
X-Small Double Incognito: $4.00 Per Unit
X-Small Incognito: $4.00 Per Unit
Double Incognito: $4.00 Per Unit
Adjustable Double Incognito: $5.00 Per Unit
Gaiter: $6.00 Per Unit
Q: How do I wash my masks?
A: Listed below are our recommendations on how to care for your Fake Mask.
Our 'Offensively Fake Mask' is more delicate, hand wash extremely delicately & lay flat to dry.
Our 'Double/Incognito Fake Mask' is OK to machine wash (we would recommend a more delicate cycle) & lay flat to dry or tumble dry low.
Our 'The Real-Fake Neck Gaiter' is OK to machine wash (we would recommend a more delicate cycle) & lay flat to dry or tumble dry low.