FAQ | Frequently Asked Questions

Q: Do these masks stop the spread or protect you from Covid-19?

  A: No. Our masks do not stop the spread of COVID-19 and will not protect you from it either.

Q: Do you ship to Canada?

  A: Yes, but we urge you to purchase through our exclusive Canadian distributor, https://www.oxyflowpro.com/ for ultra fast and free shipping to Canada.

Q: Where’s my order?

 A: After you've placed your order with us - We then send out an automated email which contains your order details. Once shipped, a second email with tracking information will be sent.

 If you are unable to see this email, we advise you to check your spam folder - as it may be automatically directed there. 

 If you are still unable to view your order - you can use our live customer service feature on this website for more information and assistance. Or, use our “contact us” form on our website to send us an email and our team will get back to you shortly. 

 

Q: How long will it take to get my order? 

STANDARD USPS SHIPPING 

A: Estimated delivery time is between 3-5 business days from the time of shipment. You can track your order using the tracking number that is sent via email at the time of your purchase. 

UPS EXPEDITED SHIPPING

A: All UPS expedited orders are processed immediately within business hours. 

All orders are then processed and prepared with fulfillment. All UPS expedited orders are shipped with UPS 2-Day Air shipping. 

Estimated delivery time is between 24-48 business hours from the time of shipment. You can track your order using the tracking number that is sent via email at the time of your purchase. 

 Please Note: We ship out incoming orders Monday-Friday during business hours.  

 

ACCEPTED METHODS OF PAYMENT

Q: What methods of payment do you accept? 

A: We accept the following methods of payment (Listed Below)

  • Visa

  • Mastercard

  • Amex

  • Discover

  • JB Card 

  • Diners Club

 

MASK MATERIALS 

Q: What are your masks made out of? 

A: 

Adjustable/Double Incognito: 90% nylon / 10% spandex  **extremely soft!!**

 
Incognito Mask:  90% nylon / 10% spandex  **extremely soft!!**
*This also includes our  X-Small Sizes (Double/Incognito)*
 
Offensively Fake Mask:  100% polyester

All of our masks are proudly made in the USA!

Q: What is the size of the mask?

A: Ear to Ear 

Adjustable Double Incognito: 9 Inches to 16 Inches

Double Incognito: 12.5 Inches

Incognito: 12.5 inches

Offensive: 11.5 inches

Double X-Small: 9.5 Inches

X-Small: 9.5 inches

 

 

BULK ORDERS 

Q: Do you offer bulk purchasing options? 

A: We do offer bulk purchasing options. 

You must purchase 50+ units (Masks) to receive wholesale pricing - Pricing list below.

Incognito: $4.00 Per Unit

Offensive: $4.00 Per Unit

X-Small Double Incognito: $4.00 Per Unit

X-Small Incognito: $4.00 Per Unit

Double Incognito: $4.00 Per Unit

Adjustable Double Incognito: $5.00 Per Unit

Gaiter: $6.00 Per Unit

 

CARE INSTRUCTIONS

Q: How do I wash my masks? 

A: Listed below are our recommendations on how to care for your Fake Mask. 

Our 'Offensively Fake Mask' is more delicate, hand wash extremely delicately & lay flat to dry. 

Our 'Double/Incognito Fake Mask' is OK to machine wash (we would recommend a more delicate cycle) & lay flat to dry or tumble dry low.

Our 'The Real-Fake Neck Gaiter' is OK to machine wash (we would recommend a more delicate cycle) & lay flat to dry or tumble dry low.